This Privacy Policy applies to www.pranaair.com

Information we collect

Contact information: We may collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Payment and billing information: We may collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number, credit card expiry date or any other credit card details on our website. Our online payment partner Instamojo obtains and processes all credit card information.

Information you post: We collect the details you post in a public space on our website, or on a third-party social media site that belongs to www.pranaair.com.

Demographic information: We may collect demographic information about you, the products you buy, or any other details you provide while you use our website. We may also collect this as part of a survey.

Other information: If you use our website, we may collect details of your IP address and the browser you use. We may look at which site you came from and how long you spend on our website. We may also look at which pages you access, or which site you visit when you leave us. We may also collect the type of mobile device you use, or the version of the operating system your computer or device runs.

How We Gather Information on the Site

We collect information directly from you: We also collect details when you post a comment on our websites or ask us a question by phone or email. We collect information from you passively: We use tracking tools such as Google Analytics to collect data about the way you use our website. We get information about you from third parties: For example, you may use a built-in social media feature on our websites. The third-party social media site will then give us certain details about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We may use the details you provide to get in touch with you to confirm a purchase on our website, or for other promotional purposes.

We use information to respond to your requests or questions: We may use your information to confirm your registration for an event or contest.

We use information to improve our products and services: We may use your information to tailor your experience with us. This could include showing you content based on your preferences.

We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may also combine the data we get from you with data about you that we get from third parties.

We use information for security purposes: We may use the information to protect our company, our customers, or our websites.

We use information for marketing purposes: We may send you details of special promotions or offers. We may also tell you about new features or products. These might be our own offers or products, or third-party offers or products that we think may interest you.

We use information to send you transactional messages: We may send you emails or SMS about your account or a product you buy.

We use information as otherwise permitted by law.

Sharing information with third parties

We will share information with third parties who perform services on our behalf: We share information with vendors who help us manage our online registration process. We also share it with payment processors and transactional message processors. Some vendors may be located outside India.

We will share information with our business partners: This includes a third party who provides or sponsors an event, or who runs a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we must do so to comply with the law or to protect ourselves: We will share information in order to respond to a court order or subpoena. We may also share it if a government agency or investigatory body asks us to. We may also share it when we are looking into possible fraud.

We may share information with any successor to all or part of our business: For example, if part of our business is sold, we may pass on our customer list as part of that sale.

We may share your information for reasons not described in this policy: We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails: To stop receiving our marketing emails, please email [email protected]. It may take about ten days to process your request. Even if you opt out of marketing messages, we will still send you transactional messages by email and SMS about your purchases.

Third party sites

If you click on a link to a third party website, you may be taken to a website we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

We agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page. At a minimum, it will be on the first significant page after you enter our website.

Our Privacy Policy link includes the word 'Privacy' and is easy to find on the page named above.

You will be notified of any Privacy Policy changes:

Via Email

You can change your personal information:

• By emailing us
• By calling us
• By logging in to your account
• By chatting with us or by sending us a message

How does our site handle Do Not Track signals?

We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

Please also note that we do not allow any third-party behavioural tracking.

COPPA (Children Online Privacy Protection Act)

The Children's Online Privacy Protection Act (COPPA) puts parents in control. This applies to the collection of personal information from children under the age of 13 years old. The Children's Online Privacy Protection Act (COPPA) spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law. The concepts they include have played a major role in the growth of data protection laws around the globe. Many privacy laws protect personal information. To comply with them, it is vital to understand the Fair Information Practice Principles and how they should be put into practice.

To be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:

We will notify you via email.

Within 1 business day

We also agree to the Individual Redress Principle. It requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to follow the law. This principle requires not only that individuals have enforceable rights against data users. It also requires that they can turn to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email. It sets requirements for commercial messages, gives recipients the right to stop emails being sent to them, and spells out tough penalties for violations.

We collect your email address so that we can:

• Send information, respond to enquiries, and/or other requests or questions
• Process orders, and send you details and updates relating to your orders.
• Send you further details relating to your product and/or service
• Market to our mailing list, or keep sending emails to our clients after the original transaction has taken place.

To stay in line with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from getting future emails, you can email us at

Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Updates to this policy

This Privacy Policy was last updated on 27.03.2018. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site every so often for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition, any disputes arising under this Policy shall be governed by the laws of India.

Grievance

This is in line with the Information Technology Act 2000 and the rules made under it. The name and contact details of the Grievance Officer are given below:

If you have any questions about this Policy or other privacy concerns, you can also email us at [email protected]