Product Return & Refund Policy
Return Policy
Prana Air accepts returns in one case only. The newly bought product must have manufacturing defects.
There is no guaranteed return policy on all products that customers buy.
Refund Policy
Prana Air does not give a guaranteed refund for every order. It accepts refund requests only for manufacturing defects. These must be reported within one week of delivery.
What does a customer have to provide to get a refund?
Answer: The customer must give video and images as proof of the manufacturing defect at the time of delivery.
How can a customer claim the refund?
Answer: The customer must prepare proof within 2 days of delivery. They must then contact the helpline number 7391873918 and send the proof to [email protected] with the order details.
What proof is required to claim the refund?
Answer: A video and images of the defective or damaged product at the time of delivery.
Will all customers get the refund?
Answer: No, Prana Air decides whether a refund is due based on the proof provided.
When will the customer get the refund amount?
Answer: Once verified, the refund amount is credited within 5–7 days as per the payment gateway terms.
Note: The customer must return the defective or damaged product at their own cost before the refund is processed. They must also provide shipment proof.
Crown Heights, 7th Floor, 706, Sector 10, Rohini, New Delhi, Delhi-110085, India
Can a customer get the defective or damaged product replaced?
Answer: Yes, Prana Air will replace the product after it reviews the proof provided.
Let’s Talk